Grievance Redressal

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Grivance Redressal

Best Service Quality, Superior Customer Experience and Effective Grievance Redressal:

At Hero Insurance Broking India Private Limited, we endeavor to provide Customers with a superior Customer experience and treat all our interactions with customers with high sensitivity and accuracy

Grievance Redressal Procedure:

A Complainant can raise a compliant by any of the mentioned modes.

Registered e-mail address – A customer can raise a complaint by dropping a mail at the registered e-mail address ([email protected]) of the Company.

Registered Toll Free Number – A customer can raise a complaint by addressing the complaint through the toll free number (18001024376) of the Company.

Escalation Matrix:

A 4-tier escalation matrix is set up to ensure that Customers are provided with fair resolution for their grievances.

Level Escalation Address Contact Number Email
I Customer Support 264, Okhla Industrial Estate, Phase III, New Delhi – 110020 18001024376 [email protected]
II Sr. Executive – Help Desk 264, Okhla Industrial Estate, Phase III, New Delhi – 110020 011-47467000 (Ext – 239)
III Asst. Manager/Manager- Help Desk 264, Okhla Industrial Estate, Phase III, New Delhi – 110020 011-47467000 (Ext – 214)
IV Grievance Redressal Officer (GRO) 264, Okhla Industrial Estate, Phase III, New Delhi – 110020 011-47467000 (Ext – 224) [email protected]
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